Technical Support Executive
(IT Helpdesk)
187463 Learners Enrolled
About Technical Support Executive
A Technical support executive course is a training program designed to equip individuals with the skills and knowledge required to work in the technical support field. Technical support executives are responsible for providing technical assistance and support to customers who are experiencing problems with their electronic devices, software, or other technical products. Troubleshooting computer hardware and software issues, setting up new devices or networks, and providing advice and guidance to users.
Course Duration
330 hours
On Job Training
60 hours
Course Outline
- Basic hardware components of a computer,
- CPU, RAM, storage devices,
- input/output devices, and peripherals.
- Installation and configuration of Windows, macOS, and Linux.
- Navigate through the operating system
- Customize settings, Install Devices
- Troubleshoot common issues.
- Installation of various application software
- Microsoft Office, Adobe Creative Suite, and web browsers.
- Troubleshoot common software problems,
- Assist Customer with software installations and upgrades
- Basics of computer networking
- Local area networks (LANs) and wireless networks.
- IP addresses, DHCP, DNS, and TCP/IP
- How to configure routers, set up security,
- Troubleshooting network connectivity issues
- How the internet works
- How to use web browsers to access websites.
- How to set up and troubleshoot email accounts.
- Basics of computer security
- Anti-virus software
- Firewalls
- Best practices for password management.
How to diagnose and troubleshoot
1. common hardware issues
2. Application and software issues.Use diagnostic tools and techniques
Effective communication techniques,
Active listening, empathy, and professionalism.
How to manage difficult customers and resolve conflicts.
Tools and techniques for providing remote technical support
ITIL framework and processes
Service request and incident management
Change management and release processes
Record Keeping for Technical Issues and resolution
Service level agreements (SLAs) and key performance indicators (KPIs)
Understanding of ethical and professional standards
Best practices for maintaining professionalism and ethical behaviour in the workplace
Importance of maintaining confidentiality and data security
Request more information?
If you have any questions, please don't hesitate to ask, fill the enquiry form or call 9019002622
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