Individuals in this position interact with customers to understand and service customer needs with specialization leading to maximization of businessin a retail environment.


Individuals in this position interact with customers by giving specialized service and product demonstrations to maximise business in a retail environment whilst striving for continuous improvements in levels of services rendered.


Minimum Education: 10th Pass

Course Content

  • Process credit applications for purchases
  • Help keep the store secure
  • Help maintain healthy and safety
  • Demonstrate products to customers
  • Help customers choose right products
  • Provide specialist support to customers facilitating purchases
  • Maximise sales of goods & services
  • Provide personalised sales & post-sales service support
  • Create a positive image of self & organisation in the customers mind
  • Resolve customer concerns
  • Organise the delivery of reliable service
  • Improve customer relationship
  • Monitor and solve service concerns
  • Promote continuous improvement in service
  • Work Effectively in a Retail Team
  • Work effectively in your organisation